Apple has confirmed that customers activating new iPhones may encounter an issue where device activation during initial setup fails over Wi-Fi, saying the issue is “under investigation.”
In a memo seen by MacRumorsApple says that “there is a known issue for iOS 16 that may affect device activations on open Wi-Fi networks.” To resolve the issue, Apple says customers should select “Connect to a Mac or PC with iTunes” in the initial iOS onboarding process when prompted to connect to a Wi-Fi network, then return to the previous screen and try again on Wi-Fi. Fi until activation is successful.
Apple noted in the memo that there are no current official fixes and that support staff “should not create a fix.” [case] Unfortunately, the bug is premature, as customers around the world start receiving their iPhone 14, iPhone 14 Pro, and iPhone 14 Pro Max pre-orders.
For new iPhone 14 customers, an update to iOS 16.0.1 is available that fixes an issue with activation and migration during setup. If you’re having trouble activating your iPhone 14 from the factory, you may need to restore with a Mac or PC to iOS 16.0.1 to fix the error and fully activate your new iPhone.
In a support document, Apple tells new iPhone 14 and iPhone 14 Pro customers that “iMessage and FaceTime may not complete activation” until they have updated their new iPhones to iOS 16.0.1.
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